Privacy Policy

1. Who We Are

LATQO Agencies is a South African web design and digital services company. We operate the website at agencies.latqo.com (the "Portal") and provide web design, e-commerce, and SEO services to businesses across South Africa.

For any privacy-related queries, contact us at hello@latqo.com.

2. Information We Collect

We collect information you provide directly to us:

• › Account information: Full name, email address, phone number, and company name when you register or submit a quote.
• › Project information: Details about your business, project requirements, and design preferences shared during onboarding.
• › Payment information: Payments are processed securely by Paystack. We do not store your card details — only a transaction reference.
• › Communication data: Messages sent through the client portal, email correspondence, and quote form submissions.
• › Usage data: Basic server logs including IP address, browser type, and pages visited. We do not use tracking pixels or behavioural advertising.

3. How We Use Your Information

We use your information to:

• ✓Create and manage your client portal account
• ✓Deliver, manage, and communicate about your project
• ✓Send invoices, payment confirmations, and project updates
• ✓Send password reset emails and account notifications
• ✓Respond to your quote requests and enquiries
• ✓Improve our services based on aggregate usage patterns
• ✓Comply with legal obligations under South African law

We will never use your information for unsolicited marketing without your explicit consent.

4. Third-Party Services

We share minimal data with trusted third parties who help us operate our services:

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you close your account, we will delete or anonymise your personal data within 90 days, except where we are legally required to retain it (e.g. invoices and financial records, which are retained for 5 years under the South African Companies Act).

6. Your Rights (POPIA)

Under the Protection of Personal Information Act (POPIA), you have the right to:

• ›Access the personal information we hold about you
• ›Request correction of inaccurate or incomplete information
• ›Request deletion of your personal information
• ›Object to the processing of your information
• ›Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, email hello@latqo.com. We will respond within 5 business days.

7. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. All data is transmitted over HTTPS. Passwords are stored as one-way bcrypt hashes — we cannot recover your password, only reset it.

8. Cookies

We use only essential session cookies required for the client portal to function (login state, CSRF protection). We do not use advertising cookies, third-party trackers, or analytics that identify individuals.

9. Changes to This Policy

We may update this policy from time to time. We will notify registered clients by email of any material changes. The "Last updated" date at the top reflects the most recent revision.